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PCG has a number of microsites optimized for the automotive industry on popular terms like “Automotive SEO“, “Automotive Advertising“, as well as “Automotive Social Media“.  I periodically check search results based on a list of key search phrases I want to target via our own SEO strategies.  We always want to practice what we preach!

What happened today created one of those “Ah Ha” moments that I wanted to share with car dealers and our industry.

You first have to know that Google changes the search engine results page (SERP) if you are logged into your Google account. While logged in, Google records your past activity with the goal of making sure that it can display the best search results for your online behavior.

So, with this in mind, have you asked what happens when you click on the +1 button next to a website you like, or own.

Automotive Social Media Searches

Here is the SERP for the search phrase “Automotive Social Media” when I am logged out of my Google Account:

Notice that TK Carsites website located at AutomotiveSocialMedia.com is ranking in position #1 over the PCG website at www.AutomotiveSocialMedia.org.   To clarify this screen capture, notice there are no “+1″ buttons or thumbnails of my friends since I am logged out of my Google account.

Now look at the same search result while I am logged into my Google Account:

Notice a few things.  First, Google PULLED from Page Two our Automotive Marketing Boot Camp website which has content optimized for “Automotive Social Media” into first position.  Secondly, it placed our microsite AutomotiveSocialMedia.org into position #2,  It also pushed up websites that I visited frequently or +1′d which in effect pushed the TK Carsites website into position #5.

Also see how the thumbnail effect colorized the SERP and reminds me that my friends ALSO liked certain pages or companies.

Identifying The Googlized Consumer

Now, think about what this means.  If your dealership is implementing a proactive reputation management process in your dealership which uses 3G iPads or iPhones to get “Googlized Consumers” to post a review from inside the store using the Google Places App, why stop there?

When they are done with their 60 second review posting using the Google Places App, why not setup a boomark on your browser for a search that shows your key website pages one the iPad?

Hand the iPad back to the consumer and ask the consumer to click on the +1 buttons next to your key pages or at least just your home page.  Here is what a Google search using the site command does, which in some cases is all you need to show for your dealership:

In this case, many key pages are displayed like the home page, service page, parts page, and used car pages.  So if this page was bookmarked, it would be a breeze to touch the +1 button next to the pages that the customer chooses to +1.

If your website has the +1 button on each page, most do not today, then you could also have them go to the page directly and click the button.

Now the bonus.  Since they are logged into their Google account, their +1 activity is recorded.

Since they are logged into their Google account, their +1 activity is recorded.  This means that when they search for car dealers in your area in the future from their home or mobile device, your website assets will get priority placement.

In this example, my +1 activity significantly changed my top SERP placements.  If you liked this article, please click on the +1 button on the top of this page and also share it with your network om Facebook.

Mmmmmm the benefits of connecting with your Googlized customers are getting better by the day.  If your dealership needs assistance with a comprehensive IRM, SEM, and SEO strategy, give us a call.
Brian

Brian Pasch, CEO
PCG Digital Marketing
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Brian Pasch

I was inspired by an article by VJ (Volker Jaeckel) from Cobalt Group to detail my thoughts about the ROI of Automotive SEO and Social Media campaigns.  But before you read what I have to say, I would like you to watch this video:

As you know,  PCG is an advocate for both strategies and we are passionate about the return on investment, not cost, that these services provide.

Benefits of A Strong Automotive SEO Strategy

In a nutshell with Automotive SEO, car dealers get:

• Search Relevance
  • Good Content
  • Good Website Architecture
  • New Content Added To Website
• External Links
  • From A Diverse Group Of Sites
  • From Authoritative Automotive Sites
  • With Quality Anchor Text
  • And Proper Page Positioning
• New Sources of Traffic
  • Social Media
  • Content Publishing
  • Automotive Forums
  • Advertising Portals

Car dealers are in the weakest position when it comes to building external links.  Links are the “votes” from other websites and the links authenticate your web site’s value for specific search phrases.  Over time dealers should have THOUSANDS of good links pointing to their websites.

When dealers realize that there are about 25 third party websites that I see on Google Page One every day pushing their website off Page One, the issue of links will become more apparent.  Dealers have given their inventory to free advertising portals that have created sites that rank above them in their OWN TOWN.

I estimate that less than 5% of dealers nationwide understand that if they only have ONE website to market their goods and they are not concerned about links, then they will be at a significant disadvantage.  The disadvantage is getting larger each day.

If you want to validate this claim, type in a year, make and model search for your town and brand of car you sell.  See just how many dealers vs. third party lead collectors/advertisers are on page one that are NOT dealer centric in their ad model.

The days of consumers going to one car advertising website because of a million dollar off-line branding campaign is being diminished by many new paths to searching and researching a car.  Consumers are getting more sophisticated in their search behavior and are more empowered to find their own “best” deal.

Search 2008 Toyota Corolla Downey

There is a Toyota dealership in Downey California. When you look at the Page One search results, the dealer’s website is no where to be found and its their own city.  80% of the page is occupied by third party lead collectors or third party advertising portals.

Check it out yourself:  View Search (shown in photo on right)

Automotive SEO strategies that include microsites, content writing, link building and social media do not make sales and visibility changes overnight.

Most dealers do not have the patience so in the end they spend 2x more on pay-per-click investments over the long-haul.

Automotive SEO is a long-term investment in your multi-million dollar franchise.

In the past 6 months we have seen a 200% increase in competitive search traffic for year, make and model searches and it’s not looking good for dealers who ignore SEO strategies.

AAN Members Can Fight Back

Do a similar search for a member of the Automotive Advertising Network (AAN) which is the first dealer centric advertising network.

Search: 2008 Toyota Camry Englewood

You will see their AAN local advertising page in the 3rd postion on Google Page One, shown in the image below:

Note: The dealer’s own Dealer.com website is not on Google Page One.  This is not a criticism about their DDC website but rather commonplace from what I can see.  Car dealer websites are under attack and they don’t yet see the problem.

Members of the AAN get both Automotive SEO and Social Media integration benefits that include:

• Inventory Plugin For Facebook
• Customer Testimonial Channel Plugin For Facebook
• Unlimited Blog Posting on the AAN’s Automotive News Network
• Inventory integration to their own blogs
• Cars listed on national, regional and local advertising pages
• Numerous links back to dealer’s primary website
• Unlimited leads from optimized SEO advertising pages

Social Media ROI

Social media is more than Facebook and Twitter and it includes tasks like Reputation Management, FourSquare, Social Communities and Blogging.  As dealers participate in online communities and social media platforms they can connect and engage with consumers in their marketplace.  As the video points out, if you compare everything in social media with outdated ROI standards you will be missing the point of social media.

PCG’s own advertising budget is primarily based on social media.  We participate in blogs, social networks and communities to get our services and expertise in front of business owners.  Our company’s growth is based on practicing our own SEO strategies and social media participation.

Dealers as a whole are impatient with the process. I understand that impatience but I would not stake my reputation and career on vaporware.

Someone said it best, “Don’t bet against Pasch”.

I took that as a great compliment but it reflects my passion.   I work around the clock testing new ways to assist car dealers increase their search relevance and authority.

The Automotive Advertising Network is a delivery on that passion (SEO and Social) and promise those that participate will be rewarded…just not overnight like a PPC campaign would deliver.

Automotive SEO and Social Media engagement is a critical investment that must be a part of all car dealer budgets.

A recent survey  by Econsultancy and Bigmouthmedia found that majority of companies are planning to invest more in social media next year but are struggling to find the time and resources to manage their activity. According to the piece written on MC Charts:

“The biggest barrier to better social media engagement for companies surveyed is a lack of resources, with more than half of companies (54%) saying this is a significant problem, the report said. Nine out of 10 businesses (90%) say social media is taking up more time internally than a year ago.”

The data collected in the survey parallels my experience as I consult with car dealers seeking to create powerful Internet Marketing strategies for 2010. More than any time in the past, automotive budgets are being adjusted so that a majority of the funding is directed toward online advertising. This is reflected in increased spending for Google Adwords, banner advertising, SEO, blogging, video, social media and microsite designs.

The survey data documents a turning point in retail automotive operations. In years past, software and technology have reduced the staff hours needed to complete sales or marketing tasks. Some reading this article may remember hand typing sales contracts or a newsletter that now is produced with a few clicks of a mouse.

The turning point is that Internet Marketing and engaging customers online takes real people doing creative writing, videos and online customer service. It’s a labor intensive operational shift that requires increasing staff levels and dealerships need to recognize that shift.

How Much Should I Spend?

A common question I hear from dealership executives is; “How much should they be spending in each online strategy?” There is no easy simple answer to that question because each online advertising strategy will depend on local competition and your sales goals.

More importantly is the honest assessment of the commitment, skills, and availability of your staff and your ability to track the ROI on your online advertising spend. These two factors will be hallmarks of successful dealers in 2010.

An important change is on the horizon in 2010. With the increase in online spending and a decrease in monies spent on radio, TV and newspaper, dealers will have the opportunity to directly track a majority of their advertising investments. Let me emphasis that this is a major change and opportunity for car dealers. Automotive executives need to make the commitment to track their online media spending. Many dealerships will miss the rich information provided by implementing an online tracking strategy.

For example, do you have unique phone tracking numbers for Facebook, Review Websites, Press Releases, Microsites, Google Maps and Twitter? Is your website capturing the referring URL for every customer that submits a lead form? Are you creating consolidated sales reports by website and phone source? Do you know how many cars were sold off Facebook this month?

Media like radio, newspapers and billboards relied on either tracking phone numbers or sales staff surveys to related store traffic to a sale. It was an imperfect system. With many budgets going 75% or more to online spending, dealers must realize that the holy grail is getting closer; calculating the true ROI on your advertising strategies.

Do you have the right team in place?

I am currently interviewing candidates for dealership group in South California for position called Digital Media Specialist. This role will support the Internet Marketing needs of their 11 stores and also work with the PCG Digital Marketing marketing team to create a unified and competitive Internet Marketing strategy.

The job description requires the ability to write and communicate professionally online. Experience with social media, press releases and advertising is a must. The salary requirements of these candidates that have applied for this job ranges from $40,000 -$65,000.

The position will enable the dealership group to more effectively blog, write press releases and engage local consumers on Facebook and Twitter, to name a few targeted tasks.

I commend the decision of their Executive VP to create a blended model of internal staffing and outside expertise. This will give the GM’s immediate in-house resources for day to tactical marketing projects and the benefit of outside experts to direct the overall strategies for the dealership.

This is a model that will be replicated in 2010 across the country. The pace of change in the online marketplace will make it difficult to be competitive with only internal marketing resources.

As I have said many times before;

“The most important hire for car dealers in 2010 will be a content writer“.

For smaller automotive groups or stand alone stores, in may not be cost effective to hire a full-time staff position so dealers will need to look at consultancy models.

A shared resource for Internet Marketing implementation can cost dealers a fraction of what a full-time person would require. For example, the PCG Digital Marketing has an effective starting package for $995 a month which brings those functions listed above to under $12,000 a year.

The key point in regards to staffing is that doing nothing is not an option. Online marketing spending is on the increase so in 2010 you will have more competition online. With recent changes in Google which shows Twitter and Facebook activity in real-time, dealers more than ever, need to implement a smart comprehensive online marketing strategy that include social media, blogging, microsites, press releases, banner adverting, SEO, SEM, IRM, video, document publishing, photography, and link building.

Looking Toward 2010

I look forward to 2010 as the opportunities for online engagement and new technologies keep me busy testing new strategies for success. Executives submitting marketing budgets for 2010 need to reflect on the findings of the study from Econsultancy and Bigmouthmedia. It is a snapshot of what is happening to business owners all over the country.

With increased spending comes increased competition. With increased spending comes accountability. Dealers must have a rock solid tracking system in place to determine which online strategies are giving them the best results so that they can be nimble throughout 2010.

Since effective online marketing and social engagement are labor intensive, car dealers must have the staff in place to be effective. Dealership staff must be trained on how to leverage social media and online marketing tactics; it’s not intuitive for most people. At the pace of change in this industry, going it alone may not be the optimal choice.

Doing nothing will make your competitors smile.

Automotive Marketing Boot Camp

Car dealers looking to increase the skills of their staff should send them to the Automotive Marketing Boot Camp on February 12, 2010. It is schedule the day before the offcicial start of NADA so they can benefit from both educational experiences, back to back. Jarod Hamiltion, will be the keynote speaker with the opening night on February 11th.

About the Author

Brian Pasch is the CEO of the PCG Digital Marketing and can be found online at:

http://twitter.com/automotiveseo
http://facebook.com/paschconsulting.com
http://www.dealer-seo.com