The March 2012 update to Google Places for car dealers requires immediate action, especially for GM stores. Brian Pasch outlines the issues in this video and the actions dealers need to take to correctly protect their Google Places page data.
A bug in the mass directory update for car dealers has cause problems for a number of dealers that have contacted me. This includes duplicate listings, over-written data, wrong phone numbers and website domains, and lost reviews.
Here are the two links to submit problems to the Google Places team regarding your listing:
For incorrect information (or other issues) on any external listing, please visit this troubleshooter:http://www.google.com/support/places/bin/static.py?page=ts.cs&t…
For difficulties verifying a listing (either via PIN or bulk verification), please visit this troubleshooter:http://www.google.com/support/places/bin/static.py?page=ts.cs&t…
These links should help start a process of resolution, according to the Google Jumpstart Automotive Team.
The Google Places team came out to the Digital Marketing Strategies Conference in February, and we hope to have them back for the Automotive Boot Camp since the attendees go so much help from them face to face.
I have submitted my examples of issues directly with Google and I was promised that they would be forwarded to the GP team. They have responded, so the feedback loop is working.
Won’t it be a great day when the Google Places platform is cut-over to a stable platform that includes real-time updates?
Stay tuned, better times are ahead. Just be patient, if you can.
Brian Pasch, CEO